Readers, you may know that in addition to serving as an arbitrator in commercial cases, I hear consumer cases under the American Arbitration Association’s consumer arbitration rules. My own experience, which I hope is shared by the parties that appear before me in consumer cases, is that done right, a consumer arbitration can provide a very high quality of justice to the parties in a reasonable time for a reasonable cost. But consumer arbitration is different than most arbitration, because in many cases, the consumer does not want to be there. Yes, the consumer has signed the agreement to arbitrate, and yes, under the law the agreement to arbitrate is, in most cases, valid and binding. But many consumer contracts are really contracts of adhesion—contracts drafted by the business and presented to the customer on a take-it-or-leave-it basis, with no possibility of negotiation and often no real understanding of what the consumer has signed. I was at the 2019 annual meeting of the American Law Institute, where we debated the proposed restatement of the law of consumer contracts, and if there is one thing everyone agreed on at that very contentious meeting, it is that no one, not even ALI members, read the many consumer contracts we all sign, or these days click on, all the time.